Please note that we ship all orders from our Anaheim warehouse Monday through Friday. All orders are usually shipped from our warehouse within 3-5 business days (M-F) of the purchase date. If an order is placed after 1PM Pacific Time on Friday, it will be shipped the following week. If ordering Next Day Shipping before 1PM Eastern Time, the order will be shipped that same day.
For all personalized items please allow 3-4 weeks from the order date (this does not include delivery time) for the item to ship. If you need to place an urgent order, please contact our Customer Service Team at firstname.lastname@example.org Please note that processing time may take longer during the holiday season and during specific sales and promotions.
POSSIBLE DELAYS DUE TO CUSTOMS
UPS Innovations - $9.99 - 10-14 Days
DHL Express - $39.99 - 3-5 Days
Any applicable taxes and duties are not included in the checkout total. These are determined by the customs agency in the destination country. The agency will notify the recipient either by mail, phone, or email to pay these charges, so that the shipment can continue to its destination. We have no control over this and are not responsible for any additional fees.
Once we handpack and prepare your package for shipping, we will hand it off to a third party courrier so that your package will arrive to you safe and sound! In the case that your package is lost or stolen in transit or upon arrival, Adinas Jewels does not take responsibility for it. All claims must be made through the carrier your package was shipped with.